Context: Telecom Operator
Problem: Trucks go the spot to fix the network problem only to find it is caused by different device on the network
Solution: Hexaring’s builtin adapters collect data from all the cable modems and passive devices on the network to identify the exact device and the error code to identify the problem. The solution reduces the no of trips a truck goes on road by avoiding trips that are not needed and by sending the truck to right destination the first time. This not only saves money and time, but also reduces operations performance and customer service levels.